AMC for customer cloud

Annual Software Support Subscription provides a safety net for Users, ensuring they can maximize the value of their software investment and staying secure and updated in the rapidly evolving technology landscape of Industry 4.0 domain. ASC is mandatory to continue receiving technical support and software updates.

Software Updates: Users receive regular updates for their software. This ensures that the software remains up-to-date with the latest features, bug fixes, and performance enhancing patches. Users can benefit from minor feature enhancements and functionalities introduced in software updates, enhancing their overall experience and productivity. Updates are NOT upgrades.

Technical Support: This can be in the form of phone, email, or online chat support to address any issues or queries they may have while using the software. In the event of a software malfunction or unexpected issue, we assure timely assistance, minimizing downtime and productivity losses. Regular software maintenance and optimization provided through the support assurance can help keep the software running smoothly and efficiently.  No onsite visits are covered under A3S.

A3S does NOT cover: New Feature upgrades, Software customization, development of special software features, modification or upgradation to higher module version. 

A3S price escalation: Pricing is subject to annual escalation to account for inflation, escalation in human resource costs. The annual price escalation is anticipated to be about 8%.

Transfer of licenses: Transfer of licenses from one machine to another is generally not permitted. In exceptional and unavoidable circumstances, such transfer may be allowed at the Leanworx’s discretion and shall be subject to additional charges and not covered under A3S.

Non-Usage of Service: If the User does not use the Leanworx services for any period, no refunds or credits shall be provided for the unused duration.