Most issues can be resolved quickly through our remote support, which is available online and by phone. Our engineers can securely access your system, diagnose problems, and provide solutions without delay. If there’s ever a situation that cannot be fixed remotely, we arrange for an onsite visit to ensure your plant operations run smoothly. Charges apply.

We provide Technical support services are provided ONLINE ONLY, from 9:00 AM to 6:00 PM Monday through Saturday excluding public holidays. All technical issues are resolved by remote support through email, phone and remote support Internet tools like TeamViewer, Anydesk, MS TEAMS and Zoom.  You can raise a Tech support ticket on our help portal or simply send us an email to support@leanworxcloud.com.

Yes, the Leanworx team provides complete training on both using the software and interpreting the data. Our sessions are designed to ensure your team not only understands the dashboards but also knows how to act on the insights. We also offer refresher training and ongoing support, so your team stays confident and effective in maximizing OEE improvements.

Leanworx is truly plug-and-play. It connects to your machine and starts capturing data within 30 minutes. Once connected, you can instantly begin receiving reports and alerts right on your phone—helping you spot hidden losses, improve utilization, and boost profits from day one.